Last Updated: December 2024

Welcome to Pet Supplies Shop! We’re not just a store – we’re fellow pet parents who understand the importance of trust and security when shopping for your furry family members. This Privacy Policy explains how we collect, use, and protect your personal information, because your privacy matters as much to us as your pet’s happiness.

1. Information We Collect

We collect information that helps us provide the best possible shopping experience for busy pet parents like you:

  • Personal Information: Name, email address, shipping address, and phone number when you place an order
  • Payment Information: Secure payment details through our trusted partners (Visa, MasterCard, JCB, PayPal)
  • Browsing Information: Products you view, items you add to cart, and how you navigate our site
  • Communication Data: Messages you send to our support team at [email protected]

2. How We Use Your Information

We use your information to make your shopping experience as smooth as playing fetch with your favorite pup:

  • Process your orders and deliver your pet’s new favorite toys and accessories
  • Provide customer support from our team of fellow pet parents
  • Improve our website and product selection based on what pets and their parents love
  • Send order confirmations and shipping updates (because we know you’re excited for that delivery!)
  • Protect against fraud and keep your information secure

3. Data Sharing and Disclosure

We treat your data like we’d want our own treated – with care and respect. We only share your information when necessary:

  • Service Providers: Trusted partners who help with payment processing, shipping, and website operations
  • Legal Requirements: When required by law or to protect our rights and your safety
  • Business Transfers: In the event of a merger or sale, with appropriate privacy protections

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like your pet’s comfort is in our products:

  • We store data on secure servers with industry-standard protection
  • All payment information is encrypted and processed through PCI-compliant systems
  • We implement appropriate technical and organizational measures to protect your data
  • Data is retained only as long as necessary for business purposes or as required by law

5. International Data Transfers

Since we ship worldwide (excluding some Asian countries and remote areas), your data may be processed in different countries. We ensure all data transfers comply with applicable privacy laws and maintain the same level of protection we’d expect for our own information.

6. Your Rights and Choices

You have control over your personal information, including the right to:

  • Access and review the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Data portability – receive your data in a usable format
  • Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar technologies to make your shopping experience better:

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Analytics Cookies: Help us understand how pet parents use our site so we can improve it
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though some features may not work properly without essential cookies.

8. Children’s Privacy

Our website is not directed at children under 16. We don’t knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this policy as our shop grows and evolves. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

10. Contact Us

Have questions about your privacy? Our support team – fellow pet parents who understand your concerns – is here to help!

Email: [email protected]

Address: 1716 Owen Lane, Akron, US 44308

Thank you for trusting Pet Supplies Shop with your pet’s needs and your personal information. We’re honored to be part of your pet parenting journey!

🐶🐱 Because every pet deserves the best, and every pet parent deserves peace of mind. 🐱🐶